JB Machine LLC — Terms & Conditions
These Terms & Conditions apply to machining, repair, fabrication, inspection, and related services provided by JB Machine LLC (“JB Machine”).
Approval of a quote, authorization to begin work, delivery of customer-supplied material or parts for work, or payment of a deposit constitutes acceptance of these terms unless otherwise stated on the approved quote.
1. Quotes
Quotes are based on the information, drawings, samples, quantities, materials, specifications, and scope of work available to JB Machine when the quote is prepared.
Unless otherwise stated on the quote, quotes are valid for 24 hours from the date issued and are subject to material availability and prior sale.
A quote may need to be revised if the scope of work, quantity, material, specifications, tolerances, or other requirements change after the quote is issued.
2. Deposits and Payment
For standard work, a 50% deposit is required before work begins. The remaining balance is due upon completion and before shipment or release of the completed work.
Emergency or expedited work requires 100% payment before work begins.
JB Machine does not offer net payment terms.
Payments made by credit card are subject to a 3.5% credit-card processing fee when stated on the quote or invoice.
Applicable sales tax will be added to quotes and invoices when required by law.
3. Material
Material pricing is based on supplier pricing and availability at the time the quote is prepared.
Where applicable, material pricing is valid for 24 hours or prior sale.
If material pricing or availability changes before the customer approves the quote, JB Machine may revise the quoted price before purchasing the material.
Specialty, unusually expensive, or difficult-to-source materials may require customer-supplied material or payment for the material before it is ordered.
4. Customer-Supplied Material and Parts
Customers may provide material, parts, samples, drawings, fixtures, or other items for use in completing a job.
JB Machine will use reasonable care when handling customer property. However, JB Machine is not responsible for defects, hidden damage, unsuitable material, improper previous repairs, incorrect dimensions, or other conditions that could not reasonably be identified before or during the work.
If customer-supplied material or a part is found to be unsuitable for the requested work, the customer will be notified when reasonably possible. Additional work or replacement material may require an additional charge.
5. Drawings, Specifications, and Customer Information
The customer is responsible for providing accurate and complete drawings, dimensions, specifications, samples, tolerances, material requirements, and other information needed to perform the work.
JB Machine will manufacture or perform the work based on the information provided by the customer.
When sufficient information is not provided, or no drawing, specification, or other usable information is available, JB Machine may use its experience and expertise to determine dimensions, features, materials, manufacturing methods, or other requirements needed to complete the work. Time spent on this type of engineering, research, development, measurement, reverse engineering, testing, or problem-solving is billable.
Engineering charges apply when JB Machine must develop or determine requirements that were not provided by the customer. Routine machining decisions and normal manufacturing judgment required to complete work according to an approved drawing or specification are considered part of the quoted work unless otherwise stated.
JB Machine may identify apparent errors, conflicts, or missing information and request clarification before proceeding. However, the customer remains responsible for the accuracy and suitability of the information provided.
JB Machine is not responsible for design errors, incorrect dimensions, incorrect specifications, or other problems resulting from customer-provided information.
6. Changes to Approved Work
Changes requested by the customer after a quote has been approved may result in additional charges, additional engineering or setup time, changes to the Estimated Lead Time, or all of the above.
For purposes of these terms, a material change is any change that reasonably affects the cost, scope, method, materials, required engineering, setup, Estimated Lead Time, or other significant requirements of the job.
JB Machine will obtain customer approval before performing additional work that will result in charges beyond the approved quote. Approval may be provided by email, text message, or other written communication.
When approval is required, JB Machine may provide the customer with a description of the additional work and the associated charges. The customer should respond within 48 hours unless a different response time is stated by JB Machine due to the nature or timing of the job.
If the customer does not respond within the requested time, JB Machine may pause the job until approval is received. Any resulting delay may extend the Estimated Lead Time.
Additional work will be charged at JB Machine’s applicable rate unless a different price is agreed to before the additional work begins. Charges for approved additional work may be applied against any deposit already received. If the remaining deposit balance is not sufficient to cover the additional work, JB Machine may require an additional payment before continuing the work.
Changes may include, but are not limited to, changes in dimensions, tolerances, material, quantity, finish, design, or manufacturing requirements.
Minor adjustments or additional work that are necessary to complete the job and do not result in charges beyond the approved quote may be made without separate approval.
If additional work is required because of incomplete or incorrect customer-provided information, customer-supplied material, or conditions not reasonably identifiable before work began, JB Machine will notify the customer and obtain approval before performing work that will result in charges beyond the approved quote.
7. Cancellation
For purposes of cancellation, the 30-minute cancellation period begins when the customer authorizes JB Machine to proceed with the job. Authorization may be provided by email, text message, phone, payment of the required deposit, or other clear communication confirming approval to proceed.
Work officially begins when JB Machine starts performing job-specific work or incurs a job-specific cost. This may include, but is not limited to, machining, setup, programming, engineering, research, material ordering, material preparation, purchasing parts, outside services, or other work performed specifically for the customer’s job.
The customer may cancel a job within 30 minutes of authorizing the work, provided JB Machine has not officially begun the work or incurred any job-specific costs.
After the 30-minute cancellation period has expired, the customer may not cancel the job unless JB Machine agrees to the cancellation.
If a customer-requested cancellation is accepted after work has begun or job-specific costs have been incurred, the customer is responsible for payment of work performed and costs actually incurred through the time of cancellation. Any deposit already paid will be applied toward those charges. If the charges exceed the deposit, the customer is responsible for the remaining balance. Any unused portion of the deposit remaining after those charges have been accounted for will be refunded.
JB Machine may cancel a job at any time if circumstances arise that make continuing the work impractical, unreasonable, or otherwise undesirable.
If JB Machine cancels a job, the customer will be refunded any portion of payments received that has not been applied to work performed, materials purchased or committed, outside services, or other job-specific costs already incurred.
JB Machine will not charge the customer for work or costs that were not actually incurred.
8. Inspection and Acceptance
Completed work will be produced according to the approved quote, drawings, specifications, samples, or other agreed requirements.
The customer is responsible for inspecting completed work within a reasonable period after completion or delivery.
If the customer believes a part or completed job does not conform to the agreed requirements, JB Machine must be notified promptly so the issue can be evaluated.
If JB Machine determines that the issue was caused by a verified machining or workmanship error by JB Machine, JB Machine will make reasonable efforts to correct the issue.
9. Workmanship and Rework
If JB Machine determines that a completed part does not meet the agreed specifications because of a verified machining or workmanship error by JB Machine, JB Machine will make reasonable efforts to correct the issue.
This does not apply to errors or problems resulting from customer-supplied drawings, specifications, dimensions, designs, materials, or other customer-provided information.
Parts altered, repaired, modified, installed, or otherwise changed by someone other than JB Machine after delivery may not qualify for rework.
Any rework required because of customer-requested changes, customer-supplied information or material, or conditions outside JB Machine’s control may be charged to the customer.
10. Completion, Pickup, and Shipping
A job is considered complete when the agreed machining, repair, fabrication, or related work has been completed and the finished work is ready for pickup or shipment.
The customer is responsible for all applicable shipping, delivery, freight, packaging, crating, and related charges unless specifically included on the quote. JB Machine does not provide shipping, delivery, packaging, or crating at no charge.
Any labor or materials required to package, protect, crate, load, transport, or deliver completed work will be charged to the customer unless specifically included in the approved quote. This includes the time and materials required to build or modify crates, pallets, skids, supports, or other shipping containers.
The remaining balance must be paid before completed work is released for shipment, pickup, or delivery.
JB Machine will package completed work in a manner reasonably appropriate for the item and the agreed shipping method. Once the completed work has been released to the customer or shipping carrier, JB Machine is not responsible for carrier delays, loss, damage, or other conditions occurring after release.
If the customer arranges their own carrier or pickup, responsibility for the completed work transfers to the customer or their designated carrier when the work is released.
11. Completed Work Held for Pickup
Customers should arrange pickup or shipment of completed work promptly after being notified that the job is ready for pickup or shipment.
The customer notification date is the date JB Machine sends notice that the completed work is ready for pickup or shipment using the customer’s contact information on file. Notification may be provided by phone, email, text message, or other reasonable means of communication.
The 30-day storage period begins on the calendar day following the customer notification date. The customer has 30 full calendar days to arrange pickup or shipment. The notification date is not counted as one of the 30 storage days.
Storage fees begin on the 31st calendar day following the customer notification date. A storage fee of $10 per calendar day will be charged until the completed work leaves JB Machine’s possession.
Storage fees stop on the calendar day the completed work is physically picked up by the customer, released to a shipping carrier, or delivered by JB Machine. A scheduled pickup or shipping date does not stop storage fees unless the work has actually left JB Machine’s possession.
For unusually large, heavy, or space-consuming items, JB Machine may charge an additional storage or handling fee based on the space and handling requirements involved. Any additional fee will be communicated to the customer before it is charged.
All storage and handling charges must be paid before the completed work is released.
For purposes of these terms, an arrangement means a specific and confirmed plan for pickup or shipment, including a scheduled pickup date, a confirmed shipping method, or other arrangements accepted by JB Machine. A general statement that the customer intends to pick up or ship the work at a later date does not constitute an arrangement.
If the customer has not picked up the completed work or made an accepted arrangement for pickup or shipment within 120 calendar days after the customer notification date, the work may be considered abandoned.
Before taking action regarding abandoned property, JB Machine may provide the customer with additional written notice and a final opportunity to arrange pickup or shipment.
After the 120-day period and any required notices have been completed, JB Machine may take action regarding abandoned work as permitted by applicable law. Any costs associated with handling, storing, moving, shipping, or otherwise dealing with abandoned work may be charged to the customer to the extent permitted by law.
12. Customer Property
Customer-owned parts, materials, samples, drawings, fixtures, tooling, and other property provided to JB Machine will be handled with reasonable care.
The customer is responsible for identifying any special handling, storage, environmental, security, or other requirements before delivering property to JB Machine.
JB Machine is not responsible for normal wear, pre-existing damage, hidden defects, deterioration, or conditions inherent to the customer’s property that could not reasonably be identified before or during the work.
JB Machine’s responsibility for customer property is limited to the responsibilities and protections provided under applicable law and JB Machine’s applicable insurance coverage, if any.
Customers should not deliver personal property or items unrelated to the job unless specifically requested or approved by JB Machine.
13. Unforeseen Conditions
Machining, repair, fabrication, and related work may reveal conditions that could not reasonably be identified before work begins.
Examples include hidden damage, incorrect previous machining, seized components, internal defects, incorrect material, excessive wear, damaged threads, broken fasteners, or dimensions that differ from the information provided.
If an unforeseen condition materially changes the work required, JB Machine may stop work and notify the customer before performing additional work that will result in charges beyond the approved quote.
Additional work required because of an unforeseen condition will be treated as additional work under these Terms & Conditions and will require customer approval before charges beyond the approved quote are incurred.
If an unforeseen condition requires immediate action to prevent further damage, protect the customer’s property, or avoid an unreasonable interruption of the work, JB Machine may obtain approval by phone when waiting for written approval is not practical.
For phone approval, JB Machine will explain the unforeseen condition, the additional work proposed, and the expected additional charges or applicable hourly rate. The customer must clearly authorize JB Machine to proceed with the additional work during the phone conversation.
There is no fixed dollar limit on additional work approved by phone. However, JB Machine must obtain customer authorization before performing additional work that will result in charges beyond the approved quote.
JB Machine will document the phone approval, including the date of the conversation, the customer or authorized representative providing approval, the work authorized, and the applicable charges or estimated additional cost. JB Machine will send a written confirmation by text message, email, or other written communication as soon as reasonably practical.
Once the customer has provided clear phone approval, JB Machine is authorized to proceed with the approved additional work and charge the customer for that work.
Any resulting delay may extend the Estimated Lead Time.
14. Delays
All completion dates provided by JB Machine are Estimated Lead Times unless a specific completion date is expressly agreed to in writing.
Estimated Lead Times are based on the information, material availability, workload, supplier schedules, customer approvals, and other conditions known when the quote is prepared.
Estimated Lead Times may change due to material or supplier delays, equipment problems, unforeseen conditions, customer-requested changes, customer delays in providing information or approvals, outside services, shipping delays, or other circumstances beyond JB Machine’s reasonable control.
The customer is responsible for delays caused by the customer’s failure to provide required information, materials, approvals, decisions, payments, or other items needed for JB Machine to proceed with the work. Any such delay may extend the Estimated Lead Time.
When JB Machine requests information, approval, a decision, payment, or other item needed to proceed, the customer should respond within 48 hours, unless JB Machine specifies a different response deadline due to the nature or timing of the job.
If the customer does not respond within the requested time, JB Machine may place the job on hold until the required response or item is received. While a job is on hold, the Estimated Lead Time is suspended.
When the customer provides the information, material, approval, payment, or other item needed to resume the job, the job will be rescheduled based on JB Machine’s current workload and availability. The original Estimated Lead Time does not automatically resume from the point at which the job was placed on hold.
If the customer does not respond or provide the required information, approval, payment, material, or other item within 30 calendar days after JB Machine’s request, JB Machine may cancel the job. Any cancellation will be handled under the Cancellation section of these Terms & Conditions, including payment for work performed and costs actually incurred.
A delay does not cancel the customer’s payment obligations or the approved work unless otherwise agreed to by JB Machine.
JB Machine will make reasonable efforts to notify the customer when a significant change to the Estimated Lead Time becomes known.
15. Limitation of Liability
JB Machine’s responsibility is limited to the machining, repair, fabrication, inspection, or other services actually performed by JB Machine.
JB Machine is not responsible for indirect, incidental, special, consequential, or loss-of-use damages arising from the use, installation, failure, or performance of a manufactured or repaired part, to the extent permitted by applicable law.
JB Machine is not responsible for failures, damage, or losses resulting from customer-provided designs, drawings, specifications, dimensions, materials, parts, or other information or property supplied by the customer.
The customer is responsible for determining whether a part or completed job is suitable for its intended application, installation, operating conditions, and safety requirements unless JB Machine has specifically agreed in writing to provide those services.
Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.
16. Customer Responsibility for Application
Unless specifically included in the approved quote, JB Machine provides machining, repair, fabrication, inspection, and related services based on the customer’s requirements and information.
The customer is responsible for determining that parts and completed work are suitable for their intended application, installation, assembly, operating conditions, load, environment, and safety requirements.
The customer is responsible for proper installation, assembly, use, maintenance, and operation of completed work.
If JB Machine provides engineering, recommendations, measurements, reverse engineering, or manufacturing guidance based on JB Machine’s experience and judgment, that work is intended to assist with completing the requested job and does not transfer responsibility for the final application or use of the completed work to JB Machine.
The customer is responsible for obtaining any required engineering approvals, certifications, inspections, permits, or other regulatory approvals unless those services are specifically included in the approved quote.
17. Acceptance of Terms
Acceptance of these Terms & Conditions becomes binding when the customer authorizes JB Machine to proceed with the work. Authorization may be provided by approving the quote, email, text message, phone communication, providing the required deposit, or other clear communication confirming that JB Machine is authorized to proceed.
Once the customer authorizes JB Machine to proceed, the customer agrees to the approved quote and these Terms & Conditions for that job.
If a specific quote contains terms that differ from these general Terms & Conditions, the terms stated on the approved quote will control for that particular job.